Shipping & Returns

Shipping Policy


All orders are shipped within 48 hours Monday – Friday 8am – 5pm from Lake Elsinore, California.


We use the following carriers to deliver our orders:

UPS – main carrier

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

Your order ships from Santa Ana, California.  The rate charged for the shipping of your order is based on the dimensions and weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. To determine the amount of time standard shipping will take to arrive on standard UPS shipping consult the following UPS Zone Map 2019.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Comfort First Products
Returns Department Tracking #
18277 Pasadena St., Ste B102 , Lake Elsinore CA 92530
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Product you have damaged or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


If you would like another of our products we will exchange them for you.  . You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.